Ellie’s Raw Ltd. takes privacy issues seriously. 

We gather certain types of information about you and we want you to understand why we collect it and how we use that information. 

This privacy statement only applies to the www.elliesraw.co.uk web site. 

In any dispute, you will be deemed to have read and understood the contents of this page. 

If you are unsure, or do not understand anything, we are here to help. You can contact us on telephone number 0345 404 1944 or email us at info@elliesraw.co.uk

1. Why does Ellie’s Raw Ltd. need to collect personal information?

    Ellie’s Raw Ltd.’s goal in collecting personal information is to provide you with the best service possible. Collecting information is essential in order to be able to reply to your requests either via telephone or email.

    2. What information does Ellie’s Raw Ltd. collect?

      Ellie’s Raw Ltd. only collects information when you voluntarily provide it to us, such as name, address, telephone numbers, email address and IP address. 

      We collect your personal data when:

      • You use your online account to place orders with us or telephone your order through to us 
      • When you create an account with us 
      • When you engage with us on social media 
      • When you contact us by any means with a query or complaint or ask our staff to email information to you 
      • When you review our products or service
      • When you fill in any online form 
      • When you choose to complete any surveys we may send you 
      • When you sign up to our mailing list  

        3. Your Details

        Ellie’s Raw Ltd does not store your financial information, whether your order is placed over the internet, in person, or over the telephone. 

        Any personal data provided by you will remain confidential. We will only share your personal data with trusted third parties where necessary, for example, our courier, for fraud management (with law enforcement bodies), to handle complaints, marketing (with your consent) and so on. 

        We will retain your delivery address, name and any email address provided with your order or when your set up your account. We also store notes from any conversation had with our staff by any means of communication, your order history and receipts. 

        In certain circumstances we need your personal data to comply with contractual obligations – for example passing your address to our courier to ensure delivery of your purchase. Your order could be delayed if the relevant information is not provided with your order. 

         4. Does our website use "Cookies"?

          Yes. All internet browsers use "cookies" which store small amounts of data on your computer about your visit to our site. However, cookies tell us nothing about who you are. You may configure your browser not to allow cookies to be collected, but this may affect your access to certain parts of our site. By using our site, you consent to cookies being used in accordance with our policy. 

          Types Of Cookies: 

          Strictly necessary cookies – these cookies are essential to enable you to move around our site and use features, such as accessing secure areas. Our site would not work for you without them. 

          Performance cookies – these cookies collect information about how visitors use our site, for instance, which pages visitors go to most often. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. We use this information to improve how our site works. By using our website, you agree that we can place these types of cookies on your device. 

          Functionality cookies – these cookies allow our website to remember the choices you make to improve your experience. They are used to remember usernames and accessibility settings.

          5. Other links

            Our website may contain links to other websites. Once you have used these links to leave our site, we have no control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy policy. You should exercise caution and review the privacy policy applicable to the website in question

            6. Your Privacy Options

              Individuals and companies who would rather not provide any user data to Ellie’s Raw Ltd, are advised not to view our site, nor to send us any form of electronic mail, either via their email client or via our online forms.

              7. Updating/Deletion of Information Held

                You can request to delete any information related to you by simply emailing or telephoning us.  

                The information we hold will normally be your name, address, telephone number and email address.